Frequently asked questions

Everything you need to know before your Mindo adventure

How does booking work?: Choose your experience, select a date and number of guests, and complete your secure payment by credit or debit card. You'll receive a confirmation email with your QR entry code.
What payment methods do you accept?: We accept Visa, Mastercard and American Express via Stripe (international cards) and local Ecuadorian cards via Kushki.
Can I cancel my booking?: You can cancel up to 48 hours before the activity for a full refund. Cancellations within 48 hours of the activity are non-refundable. Email hola@mindocore.com to manage your cancellation.
How do I contact the operator?: Once your booking is confirmed, you'll receive the operator's contact details by email. You can also write to hola@mindocore.com and we'll help.
Are the activities safe?: All our operators are verified and have the necessary permits and equipment. Mindo is a very safe destination for ecotourism.